Challenge

While providing free Wi-Fi services as expected by today’s guests, Hotels leadership understood that to actually achieve satisfaction and not risk the property’s reputation, free Wi-Fi must come with the ability to offer a fast and uninterrupted online experience. With a majority of guests now attempting to connect multiple high-powered personal devices, the property realized that its existing network infrastructure could no longer cope with the demands placed on it. The Hotels therefore sought out an upgrade that could guarantee high-performance online connectivity throughout all on-site areas regardless of the number of devices attempting to connect at any one time.

In deciding to partner with Activeprism Technology, The Hotels was able to achieve this goal throughout the property by leveraging the company’s leading expertise and access to the latest in network infrastructure technology. By installing advanced Activeprism's access points in strategic areas for example, Activeprism Technology could ensure that guest devices would receive a strong, consistent and fast Wi-Fi signal regardless of their location within the hotel. Also vital was HIS’ ability to implement a network that could accommodate a multitude of devices attempting to connect at any one time, guaranteeing that each device obtains a sufficient level of bandwidth to operate online seamlessly.

To further ensure that guests are able to receive only the highest quality in Wi-Fi connectivity, Activeprism Technology also provides The Hotels with Net4Guest Guest WiFi Management software, the ability to monitor network health in real time as well as the ability to maintain direct control over usage at all times. Additional features include the ability to analyze the number of users online as well as the option to open tickets with 24/7 support, minimizing the risk that any arising issue will adversely affect guest satisfaction levels.

Project Requirements

Implement a Wi-Fi network upgrade able to accommodate a multitude of guest devices and capable of providing high-speed connectivity throughout all hotel areas.
Ensure ongoing high-quality performance of the network to prevent any reduction in guest satisfaction.

Solution

Utilize Activeprism Technology expertise and use of the latest in network technology to install advanced Activeprism's access point hardware within strategic areas, ensuring a fast, strong and consistent signal for all guest devices.
Provide hotel staff with the ability to monitor network health in real-time along with the ability to receive immediate customer support on a 24/7 basis..